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This Privacy Policy explains how Human Touch Resources Pty Ltd, trading as JTL Digital Media ("we", "us" or "our"), collects, uses, discloses and protects your personal information when you visit jtldigitalmedia.com or apply for remote work through our service. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
JTL Digital Media is a remote recruitment service that connects job seekers in Australia with remote roles at Australian businesses. The service is operated by:
Human Touch Resources Pty LtdTrading as JTL Digital Media
NSW 2009, Australia
ABN 57 102 534 654
Email: [email protected]
Website: jtldigitalmedia.com
2. Personal information we collect
We only collect personal information that is reasonably necessary for our recruitment services. This may include:
- identity and contact details, such as your name, phone number and email address
- information you choose to share in your message or application, such as your work history, skills, qualifications, availability and the type of role you are seeking
- information provided during the recruitment process, such as your resume, interview notes and references (only with your consent)
- technical information collected when you use our website, such as your IP address, browser type, pages visited and the date and time of your visit
- cookie information, as described in section 9 of this policy
We do not ask for sensitive information (such as health information or criminal history) unless it is directly relevant to a specific role, required by law, and you have given your consent. We will never ask you for banking details or payment to apply for a role.
3. How we collect your information
We collect personal information directly from you when you complete the form on our website, send us an email, speak with a member of our team or take part in an interview. With your consent, we may also collect information from referees or from employers you are introduced to.
You may choose to deal with us anonymously or using a pseudonym when making a general enquiry. However, we will need your real name and contact details to assess your application and put you forward for roles.
4. Why we collect and use your information
We use your personal information to:
- respond to your enquiry and contact you about your application
- assess your skills and preferences and match you with suitable remote roles
- introduce you to employers, with your prior agreement for each role
- provide support during the recruitment process and after you start a role
- operate, secure and improve our website and services
- comply with our legal and regulatory obligations
We will not use your information for direct marketing unless you have agreed to it, and you can opt out at any time by contacting us or using the unsubscribe link in our emails.
5. Disclosure of your information
We may disclose your personal information to:
- prospective employers, but only after you have agreed to be put forward for a particular role
- service providers who help us run our business, such as website hosting, email and IT providers, who are required to keep your information confidential
- professional advisers, insurers and government authorities where required or authorised by law
We do not sell, rent or trade your personal information.
6. Overseas disclosure
Some of our technology providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.
7. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure, access-controlled systems and staff confidentiality obligations. When your information is no longer needed for any lawful purpose, we will destroy it or de-identify it.
If we become aware of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
8. Access and correction
You may ask to access the personal information we hold about you or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Please contact us using the details in section 11. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before providing access.
9. Cookies and analytics
Our website uses cookies, which are small text files stored on your device. Strictly necessary cookies are required for the site to function and to remember your cookie choices. With your consent, we may also use analytics cookies to understand how visitors use the site and marketing cookies to measure our advertising.
You can accept, reject or customise non-essential cookies using the cookie banner, and you can change your choice at any time through the "Cookie Settings" link in the website footer. You can also block or delete cookies in your browser settings, although some parts of the site may not work correctly as a result.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing using the details below. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11. Contact us
For any question about this Privacy Policy or your personal information, please contact our Privacy Officer:
Human Touch Resources Pty LtdTrading as JTL Digital Media
NSW 2009, Australia
ABN 57 102 534 654
Email: [email protected]
Website: jtldigitalmedia.com
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.